Terms & Conditions
Cancellation Policy:
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At People of Pilates, we strive to provide a comfortable and accommodating environment for all our clients to experience the benefits of Pilates. We understand that sometimes unforeseen circumstances may arise that require adjustments to your schedule. To maintain the efficiency of our classes and appointments, we have established the following cancellation policy:
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1. Class and appointment cancellations:
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1.1. Private / Semi private Sessions:
Clients are required to provide a minimum of 24 hours notice for the cancellation or rescheduling of private sessions. Cancellations made within 24 hours of the scheduled session will be charged in full.
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1.2. Group Classes:
Clients must cancel their reservation for group classes at least 24 hours before the scheduled class time. Failure to cancel within this window will result in the class being deducted from the client's account.
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2. Late Arrivals:
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2.1. Individual Sessions:
Clients who arrive late for a private session will receive the remaining time of their scheduled session but will be charged for the full session.
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2.2. Group Classes:
For group classes, clients who arrive more than 10 minutes after the class has started may not be permitted to join the class, out of consideration for the experience of both the client and other participants.
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3. Cancellation Process:
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Clients can cancel or reschedule their sessions or classes through our Online Booking System or Website. If you encounter any issues, please feel free to contact us and we will be happy to assist you.
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4. Emergency Situations:
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We understand that emergencies can arise. If you're unable to attend a session or class due to unforeseen circumstances such as illness or a sudden event, please contact us as soon as possible. We will do our best to accommodate your situation while maintaining the integrity of our scheduling and availability.
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5. Class Packages:
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For clients with class packages, the same cancellation policy applies. Missed sessions or late cancellations will be deducted from your package or billed separately.
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6. Instructor Availability:
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Instructors at People of Pilates follow a busy schedule. However, if an instructor needs to cancel a session or class, we will provide advanced notice whenever possible and offer options for rescheduling or refunding the session.
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7. No-Shows:
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Clients who do not show up for a scheduled session or class without prior notice will be charged for the full session or class.
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We believe that respecting our cancellation policy helps us serve all our clients better by allowing us to manage our schedule efficiently and fairly.
We appreciate your understanding and cooperation in adhering to these policies.
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Thank you for choosing People of Pilates. If you have any questions or concerns about our cancellation policy, please don't hesitate to contact us.
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Studio Policy
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To ensure a safe, enjoyable, and harmonious environment for all our clients, we have established the following studio policy. Please take a moment to review and familiarize yourself with these guidelines.
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1. Attire and Hygiene:
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1.1. Please wear comfortable workout attire that allows for a full range of movement. Footwear is not required for Pilates exercises, grip socks are required and are available at the studio, your teacher will assist you with the purchase.
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1.2. We kindly request that clients maintain proper hygiene to create a pleasant atmosphere for everyone. Please refrain from using strong perfumes or colognes during your sessions.
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2. Respecting Studio Space:
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2.1. Arrive on time for your session or class to ensure a smooth start and to avoid disrupting others.
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2.2. Respect the equipment and studio property. Return all props and equipment to their designated storage areas after use.
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2.3. Keep conversations and noise levels at a considerate volume to avoid disturbing other clients' sessions.
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3. Health and Safety:
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3.1. Prior to participating in any sessions or classes, please inform your instructor of any medical conditions, injuries, or concerns that might affect your ability to perform certain exercises. Your safety is our priority.
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3.2. If you're feeling unwell or have symptoms of illness, please refrain from attending sessions to prevent the spread of germs and ensure your own well-being. Please contact us via e-mail.
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4. Booking and Cancellation:
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4.1. Refer to our Cancellation Policy above for details on canceling or rescheduling sessions and classes.
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4.2. Book your sessions or classes in advance to secure your spot.
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5. Payments and Packages:
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All payments must be made in accordance with our pricing and payment policies. Keep in mind that we do not accept cash, and all payments must be done online. Refer to the Website for details on pricing, packages, and accepted payment methods.
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6. Intro Offer:
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Our 'Summer Intro Offer: Two classes for one' is valid for two weeks and can be purchased one time per student. The Intro Offer is non shareable, i. e, the same student must take both classes. This is a limited offer and People of Pilates may remove it from the website without notice. ​
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7. Refer a Friend discount:
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Each time you refer a friend and this friend books a class or plan, you will receive 50% on a Single Class (€16 value). You can refer as many friends as you would like. Your discount code will be under 'My Rewards' in your account. Keep in mind that this discount is non-cumulative.
8. People of Pilates Self Care Club Newsletter:
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8.1. Content and Purpose: Our newsletter provides information, tips, and recommendations on Health and Wellness, recipes, books, skin care and hair care. We recommend talking to a doctor before changing your diet or starting supplements and keep a close eye on ingredients and allergens.
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8.2. Affiliate Links: Some of the links included in our content may be affiliate links, meaning we may earn a commission if you make a purchase through these links. This comes at no additional cost to you. The inclusion of affiliate links does not influence the content, topics, or products featured in our newsletter. We only recommend products and services that we believe will bring value to our readers.
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8.3. Disclaimer: We are not responsible for any loss, damages, or other liabilities that may result from the use of the information provided in this newsletter or the purchase of products through affiliate links.
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8.4. Privacy: Your privacy is important to us. We will not share your email address or personal information with third parties without your consent, except as required by law.
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8.5. Unsubscribe: You can unsubscribe from this newsletter at any time by clicking the unsubscribe link provided in each email.
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By subscribing, you acknowledge that you have read and agree to these terms and conditions. If you have any questions, please feel free to contact us at hello@peopleofpilates.de
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9. Personal Belongings:
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We offer a closet space for you to leave your belongings, keep in mind that the closet is 'Push to Open' and does not contain a locker. The closet stays in the lounge and can be seen from the Reformer room. We recommend leaving valuables at home. People of Pilates is not responsible for lost or stolen items.
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10. Feedback and Concerns:
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We value your feedback. If you have any concerns, suggestions, or praises, please feel free to share them with us. Your input helps us enhance our services.
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11. Studio Etiquette:
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11.1. Kindly silence your mobile devices while in the studio to maintain a focused and peaceful atmosphere.
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11.2. Respect the personal space and privacy of other clients and instructors.
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12. Touch Techniques throughout the sessions:
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In Pilates we work with Touch Technique, that is, the teachers will touch students to help connect your mind to the body part where the movement should initiate, or to guide the student safely through a movement. If you are not comfortable with Touch Technique please let your teacher know.
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13. Class Language:
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All classes at People of Pilates will be conducted in English. Please ensure you are comfortable with the language for a smooth learning experience.
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14. Grip socks are required for all classes:
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We require grip socks for your safety and comfort. They provide better traction on the equipment, help prevent slips, and ensure a more stable, controlled workout. Plus, they keep our equipment clean and hygienic for everyone. Feel free to bring socks you already own, or purchase a pair at the studio for €14,90.
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15. We do not accept cash payments:
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All payments for classes, packages, and merchandise must be made through our online platform or by card in-studio. This ensures a smoother, faster, and more secure experience for everyone. Thank you for your understanding and cooperation!
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16. Studio Updates:
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Stay connected with us through our website, emails, and social media channels for studio updates, special events, and promotions.
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By participating in sessions or classes at People of Pilates, you agree to abide by this studio policy. These guidelines are in place to create a positive and enjoyable experience for everyone. Thank you for choosing us for your Pilates journey. If you have any questions or need clarification on any aspect of the policy, please don't hesitate to contact us.
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Guest Check in Terms & Conditions
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Eligibility:
Clients can bring one guest per session using their account and credits.
Credit Usage:
The credit for the session will be deducted from the account holder's package.
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Non-transferable:
Credits cannot be refunded or transferred if the guest does not attend.
Studio Policies:
Guests are subject to the same studio rules and cancellation policies as regular students.
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Agreement:
By participating in the class, guests automatically agree to People of Pilates Terms and Conditions.
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Terms and Conditions for Pre and Post Natal Classes
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1. Introduction
Welcome to People of Pilates Pre and Post Natal Classes. By enrolling and participating in our classes, you agree to abide by the following terms and conditions. Please read them carefully.
2. Enrollment and Eligibility:
Pre Natal Classes: Participants must be at least 12 weeks pregnant and have received medical clearance from their healthcare provider to participate in Pilates.​
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​Post Natal Classes: ​Participants must have had their postnatal check-up and received medical clearance to resume physical activities. This usually occurs around 8 weeks postpartum for vaginal births and 12 weeks postpartum for cesarean deliveries.
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3. Health and Safety:
Medical Clearance: It is the participant's responsibility to ensure they have medical clearance to participate in our classes. By enrolling, you confirm that you have no conditions or restrictions that would prevent you from safely engaging in Pilates exercises.
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Health Disclosure:
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Participants must disclose any relevant health conditions, injuries, or complications to the instructor prior to the start of each class.
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Instructor Guidance:
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Participants must follow the guidance and instructions of the instructor at all times to ensure safety and effectiveness of the exercises.
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4. Privacy and Confidentiality:
Personal Information: Any personal information collected from participants will be used solely for the purpose of class administration and will not be shared with third parties without consent.
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Confidentiality: Participants are expected to respect the privacy and confidentiality of other class members. Any personal health information shared within the class setting must remain confidential.
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5. Liability Waiver:
By participating in our classes, participants agree to waive and release the instructor, staff, and facility from any claims, demands, and causes of action arising from their participation in the classes. This includes but is not limited to personal injury, loss, or damage.
6. Contact Information:
For any questions or concerns regarding these terms and conditions or any aspect of the classes, please contact us at hello@peopleofpilates.de
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By enrolling in and attending our Pre Natal and Post Natal Pilates Classes, you acknowledge that you have read, understood, and agree to these terms and conditions. Your health and safety are our top priorities, and we look forward to supporting you through your prenatal and postnatal journey.
Waiver of Liability, Assumption of Risk, and Indemnity Agreement
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Physical exercise, by its very nature, carries with it certain inherent risks that cannot be eliminated regardless of the care taken to avoid injuries. People of Pilates provides equipment, facilities for, and conducts activities that involves exertions of strength using various muscle groups. By booking a class you understand these and other risks that are inherent in the activities made possible by People of Pilates. You hereby assert that your participation is voluntary and that you knowingly assume all such risks and acknowledge that:
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1. You are over 18 years of age;
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2. You do not have chronic pain or injuries;
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3. You have not had surgery recently;
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4. You do not have respiratory or heart conditions or high blood pressure;
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5. You will notify People of Pilates if you feel unwell during class, feel pain and will immediately stop participating in class if advised so by your instructor;
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6. You will notify People of Pilates about pregnancies, miscarriages or recent birth;
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7. You are responsible for ensuring that you feel physically well and suitable for participating in any session.
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8. In consideration of being permitted to participate in any Pilates classes, and other programs, and using the premises, facilities, and equipment of People of Pilates, or any other location where the studio might hold classes, You for yourself, your heirs, personal representatives or assigns, release, waive, discharge, and covenant not to sue People of Pilates, its directors, officers, employees, and agents from liability from any and all claims resulting in personal injury, accidents or illnesses.
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By booking a class at People of Pilates, you fully understand and comply with the terms above. If you have any questions, please do not hesitate to contact us.
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People of Pilates